The Realm

Support

The Realm is made by one person, and I read every message. Stuck, found a bug, or have an idea? Email therealmgamesinfo@gmail.com.

Inside the app you can also use Settings › Feedback to send a bug report or an idea. You can add your device info and a way to reach you if you like. Ideas you choose to share go on the feature request list, where other members can vote. Your name is never shown on it.

How fast does my play time show up?

  • Steam, PlayStation and Xbox: every night, and again each time you open the app. You can also tap Sync now on the Connect page. Realm Pro syncs about every 30 minutes.
  • Nintendo Switch: Nintendo’s own play data runs about an hour behind. It comes in when you open the app, and overnight.
  • Discord: close to live. A session is logged a few minutes after the game stops showing as "Playing".

My games didn’t come in from Steam or PlayStation

Both only share a library that its owner has made visible. On Steam, set Game details to Public in your privacy settings, and untick "Always keep my total playtime private", or hours arrive as zero. On PlayStation, set Gaming History to Anyone. The Connect page walks you through both, with pictures, and checks again once you’ve changed it.

How do I get PlayStation trophies?

Trophies need a one-time code. On the Connect page, open PlayStation and follow the steps under Add trophy progress. You copy a code from PlayStation’s website in a desktop browser and paste it in. Your games and play time keep syncing without it.

Xbox shows fewer games than I own

Xbox shares what you’ve played, not everything you’ve bought. A game you’ve never launched won’t appear.

I forgot my password

Use Forgot your password? on the sign-in screen. It needs an email address on your account. You can add one any time in Settings › Account.

How do I restore a purchase?

Sign in with the same Apple or Google account you bought with. Open Settings › Realm Pro, then tap Restore purchases on the Pro screen. To change or cancel a subscription, use your App Store or Google Play account settings. The Realm can’t cancel it for you.

How do I report a photo or block someone?

Tap the person’s picture, then choose Report photo or Block. I review every report. Blocking hides their photo and takes from you and removes them from your crew. You can unblock people in Settings › Profile picture.

A Crossplay answer was marked wrong, but I think it’s right

Tap Report next to it on the results screen. I check every report.

Can I turn off the counting of which features I use?

Yes. Go to Settings › Count which features I use and switch it off. Nothing is counted after that, and what was counted before is deleted right away. It is only a count of screens and features, with no content, no game titles and no location. More on the privacy page.

How do I delete my account?

Go to Settings › Account › Delete account and enter your password. It is permanent. What it erases, and the few things it keeps, are on the privacy page. If you pay for a subscription, cancel it in the App Store or Google Play first.